Job Summary
The Operations Manager supports the Deputy Director, Operations (Allied Health), and Chairperson, Allied Health Services & Pharmacy, in servicing the Departments under Allied Health Services & Pharmacy. He/ she is the Operations interface across all hospital services and functional units for the Department(s).
Working closely with the Deputy Director, Operations; Chairperson (AH), HOD(s)/ Deputy HOD(s), and supported by operations executives, the Operations Manager is responsible to plan, develop and manage resources within the Department(s) to meet the department/hospital's objectives in the delivery of patient care. The Operations Manager plays a proactive role in supporting the Department(s) by providing timely departmental performance reporting and actively planning, implementing and managing initiatives and solutions towards determined objectives.
Patient Care Coordination
- Coordinate patient management across TTSH service settings (outpatient, inpatient, clinical services)
- Serve as primary interface between departments and other disciplines to improve care coordination
- Analyse and recommend solutions to minimise operational bottlenecks in patient journey flow
Quality Management
- Support development and implementation of clinical protocols and quality improvement projects
- Monitor clinical issues and assist with quality audits across all service settings
- Maintain department quality systems (ISO, IQEHS, PDS) and ensure JCI standards compliance
Operations & Process Management
- Monitor Key Performance Indicators and implement operational procedures for optimal efficiency
- Manage service quality by establishing standards and improving workflows
- Lead process reviews and contribute to divisional clinic management committees
Financial & Resource Management
- Prepare and manage operating and capital budgets with variance analysis
- Actively manage department P&L performance through strategic initiatives
- Plan facility upgrades, equipment maintenance, and resource utilisation improvements
Staff & Manpower Management
- Manage patient service associates and provide oversight for staff development
- Support recruitment, retention, and strategic HR programme implementation
- Assist with clinical and support staff rostering and training logistics
GENERAL
- Support departmental/ divisional/ hospital specific audits.
- Update reports on performance, finances, workload data across service settings for HODs
information.
- Assist HOD(s) annually in department annual reports and work plan.
- Participate in hospital initiatives if required.
- Plan, drive and manage quality improvement initiatives at hospital/ department level (e.g. MyCare initiatives).
- Participate in hospital's committees if required (e.g. Patient Satisfaction, Mass casualty, HITs etc).
- Any other duties assigned by HOD/ Asst Director, Operations Allied Health
Job Requirements
- EDUCATION, TRAINING AND EXPERIENCE
- Degree holder with at least 3 years of supervisory experience, preferably in a healthcare environment.
- Proficiency in word processing, data management (e.g. Excel) and presentation (e.g. Powerpoint) systems is preferred
- Relevant work experience in customer service, project management or operations would be preferred.
