Manager, Operations

About Us

At M-DAQ Global, we're on a mission to create a World without Currency Borders. We are a pioneering fintech group specialising in foreign exchange (FX) & payment solutions that facilitate seamless cross-border transactions for businesses worldwide.

Headquartered in Singapore, our vibrant and diverse team spans six countries and territories. We foster a dynamic environment where individuals can contribute to a comprehensive suite of solutions, from advanced FX and streamlined collections to AI-driven onboarding and enhanced risk management. If you're passionate about making a tangible impact in the global financial landscape, and eager to grow within a company that's constantly innovating, M-DAQ Global offers a unique opportunity.

Join us and be part of the team powering faster, smarter cross-border payment and FX solutions for Asia and the world.

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About the Role

As Manager, Operations, you will supervise the incoming team in Operations and handle all incoming transactions from clients. Your main objective will be to ensure timely processing of incoming funds to our network partner, while also identifying opportunities for process improvement to ensure high SLA for our customers.

You will be based in Singapore, reporting to the Head, Group Settlement Operations.

Key Responsibilities

• Managing and supervising the Operations Incoming Team
• Providing training for new team members
• Conducting regular performance reviews to ensure the team operates efficiently and meets task requirements
• Overseeing and handling all incoming transactions from clients
• Maintaining consistent and high-level execution of recurring tasks and responsibilities within the designated domain
• Acting as the first level escalation point on cases within the incoming domain, handling cases - including setting up processes and conducting post mortems
• Driving automation, process improvements and outsourcing projects
• Overall responsibility of SLAs, quality of processes and scalability of our product offerings related to the incoming team

Desired Skill Set and Attributes

• Bachelor's Degree or equivalent
• Minimum 3-4 years of experience in settlement operations in a fintech or bank
• Professional written and verbal communication in English
• Strong attention to details
• Strong analytical and problem-solving capabilities
• Excellent interpersonal communication skill
• An independent self-motivated individual

Why Us

• Make a positive impact to the world's economy by creating a World without Currency Borders
• Team Innovation Mindset, People-Oriented
• Challenging environment, offering great opportunities to learn and grow
• Creative and Innovative Workplace
• We offer competitive remuneration, including employee stock options and employee benefits