The Ascott Limited (Ascott) is a global leader in lodging, driven by a vision to be the preferred hospitality company, enriching global living with heartfelt experiences. With a portfolio of over 1,000 properties across 230 cities in more than 40 countries, Ascott's presence spans Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.
Ascott's award-winning brands include Ascott, Citadines, Somerset, lyf, Oakwood, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Our portfolio spans serviced residences, hotels, resorts, co-living and branded residences, catering to the diverse needs of modern travellers and residents worldwide.
As a wholly owned business unit of CapitaLand Investment Limited, Ascott generates fee-related earnings through lodging management and investment management.
The Opportunity
The Manager, Operations is responsible for driving performance improvement, achieving well-defined business goals, and sustaining results across lyf properties. Working closely with the Head of Operations, the incumbent will oversee pre-opening activities, establish operational processes, and deliver effective training to ensure strong business performance.
Key Responsibilities
- Develop business goals, operational roadmaps, and key performance metrics in collaboration with the Head of Operations.
- Drive performance enhancement by implementing initiatives that achieve targeted business results.
- Build strong working relationships with the lyf HQ team, clusters, and cross-functional stakeholders.
- Lead and facilitate all pre-opening activities, including property countdown planning and training.
- Develop and deliver impactful training programs to property employees, both virtually and in person.
- Ensure compliance with quality, learning, and brand standards across all lyf properties.
- Facilitate the exchange of information, new processes, and best practices within the lyf network.
- Collaborate with property F&B teams to ensure operational efficiency and adherence to standards that support business performance.
- Establish and manage partnerships with external vendors, suppliers, and other strategic partners.
- Support the execution and management of collaboration projects and operational initiatives.
Job Requirements
- Bachelor's degree in Management, Business, Hospitality, or an equivalent combination of education and relevant work experience.
- At least 5 years of experience in the hotel industry with a focus on operations.
- Advanced proficiency in Microsoft Office, particularly PowerPoint and Excel.
- Strong skills in facilitating improvement strategies, managing quality improvement teams, and handling complex projects.
- Excellent communication and training capabilities across all organizational levels.
- Strong analytical skills with the ability to interpret data and produce detailed reports.
- Demonstrated ability to develop and deliver training programs.
- Experience in hotel operations is preferred.
- Hotel pre-opening experience is highly preferred.
- Proficiency in Chinese is essential for effective communication with owners and key stakeholders.
- Ideally possesses Board Certification from ASQ or experience as a Quality Engineer/Manager
