Manager, Membership

Key Responsibilities

Membership Administration

. Manage the full membership lifecycle including applications, onboarding, renewals and exits

. Maintain and ensure accuracy of the membership database and records

. Handle member enquiries and provide timely administrative support

. Prepare membership reports and updates for management and Board

. Support governance processes relating to membership matters

Member Engagement & Relationship Management

. Serve as primary liaison for member organisations

. Develop and implement annual member engagement plans

. Plan and execute member events, briefings and networking sessions

. Facilitate joint community engagement initiatives with partners, government agencies and ministries

. Encourage and coordinate member participation in organisational programmes and consultations.

Capability Building & Community of Practice

. Design and implement capability-building programmes for member organisations

. Facilitate peer learning platforms and knowledge-sharing sessions

. Support the development of a community of practice focused on advancing women's development

. Gather feedback to inform programme and advocacy priorities

Strategic Collaboration & Partnerships

. Identify and cultivate strategic partners to support member engagement initiatives

. Develop and maintain collaborative relationships with external stakeholders relevant to membership programmes

. Work closely with Communications & Partnerships and Research & Advocacy to ensure alignment and synergy

Cross-Functional Coordination

• Collaborate with internal teams to harmonise engagement efforts across the organisation Support integration of member insights into programme design and advocacy work
• Contribute to the planning and execution of flagship events where member participation is key

Qualifications & Experience

. Bachelor's degree in social sciences, public policy, communications, business or related field

. 4 - 6 years of experience in stakeholder engagement, membership management or programme coordination

. Experience in NGO, association or public sector environment preferred

. Strong relationship management and communication skills

. Organised, detail-oriented and able to manage multiple priorities

. Comfortable engaging senior representatives of member organisations

. Open for Singaporean or PR only.

Key Attributes

. Proactive and solutions-oriented

. Strong coordination and planning skills

. Collaborative team player

. Strong alignment with SCWO's mission, values, and commitment to gender equality

This is a 3 years contract (Renewable) position.