Manager, Human Resource
Reporting to the Deputy Director, the incumbent is responsible for Employee Relations, Industrial Relations and HR Governance.
Job Responsibilities:
a) Employee Relations Management
- Serve as primary liaison for employee grievances and disciplinary matters, ensuring concerns are addressed through established channels as well as with NUHS Cluster Group and external authorities such as MOH.
- Champion a fair and consistent disciplinary framework that aligns with corporate governance and legal obligations.
- Lead investigation and resolutions of workplace conflicts, grievances, and disciplinary cases with impartiality and precision.
- Partner with Legal and HR professionals to ensure compliance with corporate policies and legislative mandates.
b) Policy Development & Training for General Conduct and Discipline
- Collaborate with NUHS Group HR to evaluate and refine HR governance policies such as Code of Conduct, Conflict of Interest, Confidentiality as well as disciplinary protocols.
- Design and deliver targeted training programmes that empowers leaders and employees in conflict resolution, disciplinary procedures, and ethical decision-making.
- Drive initiatives to level up employees awareness in general conduct such as potential or actual conflicts of interest that may impact their work or the organisation and professional behaviour.
- Drive a culture of continuous learning in the organization with skills and knowledge to navigate complex workplace dynamics effectively.
c) HR Governance
- Institution POC to NUHS Group HR for annual policy review exercises.
- Conduct audits on HR-related policies and compliance measures. Implement governance and audit exercises such as policy review, clean-desk audit, Conflict of Interest (COI) Declaration exercise.
- Prepare audit findings and recommendations on follow-up actions to CHRO and management. Advise and coach HR Business Partners on reviewing and managing COI declarations.
- POC for all external and internal HR audits to NUHS Group HR as well as internal and external auditors.
- HR representative in the organisation's Data Governance and Protection Network and Risk Champion Network.
d) Records and Data Analysis
- Oversee the consolidation of all disciplinary cases within the organisation, ensuring comprehensive record-keeping and data integrity.
- Conduct in-depth analysis and trend assessments to identify pattens to drive HR interventions.
- Serve as principal authority for case verifications, ensuring accuracy, consistency, and alignment with corporate governance.
e) Industrial Relations
- Develop and implement industrial relations strategies that align seamlessly with corporate policies and legal framework.
- Act as strategic bridge between management and employees, to foster a positive work environment, with trust, collaboration, and workplace harmony.
- Navigate and resolve labour disputes with diplomacy and precision, ensuring equitable outcomes for all stakeholders.
Job Requirements:
- Bachelor's degree preferably in Human Resources, Business Management, or related field.
- Minimum 5 to 8 years of relevant experience in managing employee relations, disciplinary management, and industrial relations.
- Experience in conducting workplace investigations and managing disciplinary processes in unionised environment.
- Knowledge of employment laws and regulations.
- Good verbal and written communication skills.
- Strong interpersonal and negotiation abilities.
- Ability to handle confidential and sensitive information with discretion.
- Possess confidence to resonate with senior management leadership – internal and external stakeholders.
- Ability to multi-task and work under tight timelines.
- Good analytical and organization skills.
