Manager, IT Product Management Digitalization

The role of Digitalization Program Manager leads the planning, execution, and adoption of digital transformation initiatives across logistics operations including warehousing, transportation, last-mile delivery, customs, and customer-facing digital services. The role ensures that digital programs drive operational efficiency, enhance visibility and reliability, elevate customer experience, and enable scalable growth in an increasingly automated and data-driven logistics environment.

Key Responsibilities:

-Identify opportunities to enhance automation, enable data-driven decision-making, and improve digital user experiences.
-Translate business objectives into a clear roadmap of digital initiatives and required capabilities.
-Serve as the primary liaison between business stakeholders, IT teams, and external partners on all matters related to digitalization.
-Develop digitalization contents and facilitate workshops, training, steering committees, and alignment sessions with key stakeholders.
-Provide clear and regular communication on program progress, risks, and accomplishments.
-Evaluate emerging digital technologies relevant to logistics operations (e.g., Types of AI, NLP, ML, GenAI, Power Platform, Copilot, digital workflow and automation tools, M365 etc).
-Partner closely with global or country IT teams to ensure digital solutions are scalable, maintainable, and aligned with enterprise architecture standards.
-Coordinate cross-functional teams (IT, operations, product, HR, finance, etc.) to drive successful implementation of digital programs.
-Manage program budgets, resources, vendors, and associated risks.
-Collaborate with ITS and software vendors to deliver best-in-class service to internal and external customers while optimizing value for money.
-Execute assigned IT implementation projects.
-Deliver projects on time, within budget, and to agreed quality standards.
-Proactively escalate and/or resolve risks and issues with the reporting manager.
-Ensure all project delivery adheres to DHL's project management methodologies and compliance requirements.

Key Capabilities/Competencies

Strategic & Digital Visioning

. Shape a digital transformation strategy aligned with business objectives.
. Identify opportunities across automation, AI/ML, analytics, cloud modernization, and workflow digitization.
. Develop and articulate a clear digital roadmap that links technology potential to measurable business outcomes.
. Demonstrate the ability to bridge business needs with emerging technologies.

Program & Portfolio Management

. Oversee end-to-end delivery of digital programs across regions and functional areas.
. Establish strong governance, monitoring progress, budgets, KPIs, and outcomes.
. Manage risks, dependencies, and cross-project impacts effectively.

Process & Business Analysis

. Analyse, map, and redesign business processes to enable digital transformation.
. Translate business requirements into actionable digital product specifications.
. Assess organizational impact and prepare teams for new digital ways of working.

Technology Literacy

. Familiar with AI and analytics capabilities that support business optimization.

Stakeholder & Change Management

. Engage and influence diverse stakeholders across regions and organizational levels.
. Communicate complex digital concepts in clear, business-friendly language.
. Lead change adoption initiatives including training, communications, and champion networks.
. Navigate expectations, resistance, and cultural nuances throughout transformation efforts.

Vendor & Partner Management

. Manage external technology partners, consultancies, and solution providers
. Evaluate solution proposals and ensure delivery meets agreed scope and quality.
. Oversee SLAs, commercial negotiations, and contract compliance.

Innovation Mindset & Agile Leadership

. Champion experimentation through PoCs and pilot initiatives.
. Foster a culture of innovation and digital-first thinking.

Expected Years of Experience

. 5-8 years of experience in digital transformation, IT leadership, or product/program management.
. Solid understanding of AI, automation, data analytics, and emerging digital technologies.
. Strong communication skills with the ability to articulate digital concepts and narratives to stakeholders across operations, IT, warehouse, transport teams, and customers.
. Good grasp of how digital ecosystems are built, connected, and scaled.
. Experience in selecting vendors and systems within the digitization landscape.
. Innovative, analytical, and solution-oriented mindset.
. Proficient in program and portfolio management.
. Experience rolling out digital or automation solutions across multi-site logistics operations is a plus.
. Strong awareness of the logistics sector, especially in freight forwarding is a plus.