You will drive the end-to-end planning, execution, governance, and successful delivery of IT and digital transformation initiatives. The role ensures that project objectives, operational requirements, and governance standards are consistently achieved, while fostering alignment across internal departments, external vendors, senior leadership, and key stakeholders. Success in this position requires the ability to bridge business and technology by collaborating effectively with technical teams, translating business needs into actionable solutions, and guiding implementation without requiring deep developer expertise. This role is expected to have excellent presentation skills, with proven experience in public engagement and delivering public speeches.
Job Responsibilities
Project Planning & Governance
- Lead end-to-end project life cycle in accordance with Project Management Guidelines.
- Prepare and maintain all mandatory artefacts:
- Project Charter
- Business Case
- RFP & Vendor Score Sheets
- Project Plan & Timeline
- Risk & Control registers
- Testing documentation
- Project Closure File
- Ensure mandatory approval gates are met with clear documentation for risk, procurement, and senior management reviews.
Stakeholder & Cross‑Functional Coordination
- Engage extensively with benefiting departments (operations, product owners, clinical teams, finance, HR, procurement).
- Collect business requirements, validate process flows, and ensure operational alignment.
- Manage complex stakeholder networks including senior management and external vendors.
Vendor & Project Team Management
- Review vendor proposals, scope, timelines, and resourcing.
- Coordinate solution design, development, configuration, testing, and deployment.
- Oversee vendor performance and contract adherence.
- Provide project leadership to IT team members and cross functional project contributors.
Execution & Delivery
- Coordinate system design discussions, UAT planning, test scenario reviews, defect resolution and retesting.
- Manage go-live activities, technical cutover, post go-live review and handover to operations.
- Track project risks, issues, dependencies, and mitigation strategies.
Reporting & Compliance
- Ensure auditability and traceability for all project artefacts.
- Provide updates on progress, budget, risks, and mitigation.
- Ensure compliance with governance, procurement, and finance requirements.
- Timely KPI reporting to Grant providers.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or relevant field.
- Min 10 years of experience, with at least 5 years in a managerial capacity.
- Strong planning, documentation, and project governance capabilities.
- Experienced in managing vendors and system implementation projects(preferred: case management systems, CRM, finance/HR systems).
- Strong communication and stakeholder engagement skills.
- Able to work under pressure and manage multiple parallel workstreams.
- Experienced in Government Grant application and KPI reporting.
- Experience in Social Service Agencies will be an advantage.
- Experienced in public engagement and delivering public speech.
Competencies
- Project management methodologies (Waterfall, Agile hybrid).
- Strong understanding of full stack web development concepts (front-end, back-end, databases, APIs) sufficient to collaborate with technical teams and translate requirements, without needing to code at a developer level.
- Working knowledge of Salesforce CRM capabilities, workflows, and integration points, with the ability to gather requirements and liaise with developers/administrators rather than perform hands-on configuration.
- Familiarity with process automation using low code/no code platforms (e.g., Power Automate, n8n, Salesforce Flow), with the ability to design and optimize workflows in collaboration with technical teams.
- Strong analytical, problem solving, communication skills and decision-making skills.
- Able to lead cross functional teams.
- Must have excellent presentation skills.
- Must possess strong public engagement skills and proficient in delivering speeches to communicate complex information clearly to diverse audiences.
