Manager, Information Technology

Job Summary

Reporting to Deputy General Secretary and General Secretary, the Manager shall be responsible for managing and supporting the organisation's IT Infrastructure, daily IT operations and ensuring the effective delivery of technology services across departments and stadiums. The role involves implementing IT projects, maintaining system reliability and cybersecurity and providing end-user support to achieve the goals set out in the FAS Strategic and Digitalisation Plans. The Manager is also required to act as the primary escalation point, ensuring continuity of operations and adherence to IT governance standards.

Job Description

. Plan and execute IT initiatives aligned with FAS/SPL strategic objectives

. Oversee day-to-day IT operations across all departments, stadiums, and offices

. Serve as the escalation point for IT-related incidents

. Manage IT service uptime, system reliability, and timely issue resolution

. Administer and maintain core IT infrastructure including firewalls, servers, switches, and backups

. Manage on-premises systems such as Active Directory, DHCP, DNS, CCTV, and Telephony

. Monitor network, server and backup performance and availability using ManageEngine, Site24x7 and Veeam DataCloud platforms

. Administer Microsoft 365 services including Exchange, SharePoint, Teams, OneDrive, and Azure Entra ID

. Manage user access, license allocation, and data security compliance

. Oversee endpoint protection, email filtering, and firewall subscriptions

. Conduct regular patching, security assessments, and cybersecurity awareness programs

. Responsible for the procurement, acquisition, inventory, and disposition of hardware and software

. Evaluate vendors, negotiate contracts, and prepare cost and performance reports

. Coordinate with vendors for smooth project delivery and system testing

. Plan and execute IT infrastructure upgrades and lifecycle refresh projects

. Provide IT setup and technical support during SPL matches and corporate events

. Maintain comprehensive IT asset, license, and warranty records

. Facilitate staff onboarding, offboarding, and provide Tier 2/3 technical support

. Ensure compliance with PDPA and internal IT governance frameworks

. Prepare IT reports, SOPs, and documentation to support audit and business continuity

. Any other duties as assigned by Deputy General Secretary and General Secretary

Requirements

. Diploma or Degree in Computer Sciences, Information Technology or a related field preferred

. Minimum 5 years of relevant experience ideally in fast-scaling environments with proven track record in supporting VIPs or senior executives

. Familiarity with ITSM tools (ServiceNow, JIRA, Freshdesk) and supporting remote or hybrid work setups (VPN, Zoom, Teams, remote access software)

. Hands-on experience with Windows and macOS, iOS and Android administration

. Proficiency in LAN/WAN networking, TCP/IP and Cisco device configuration (firewalls, switches, IP phones etc)

. Experience managing IT procurement processes, budgeting cycles, or cost optimization initiatives

. Proven track record working with external vendors, including evaluating proposals, coordinating deliveries, and managing service performance

. Exposure to developing or improving IT SOPs, knowledge base articles, or workflow documentation

. Proven leadership skills with ability to mentor, train, and manage escalations

. Proactive problem-solver who strategizes improvements, and delivers IT best practices with a customer-centric approach

. Relevant certifications (ITIL, CompTIA, Cisco) are a plus

. Flexibility to work evenings, weekends, and matchdays as required