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About Us
Razorpay is India's leading full-stack Payments and Banking Platform, powering the digital financial infrastructure for over 10 million businesses. Founded in 2015, Razorpay enables businesses to accept, process, and disburse payments with ease, while offering innovative products across Payments, Capital, and Banking. Backed by marquee investors like Sequoia Capital India, Tiger Global, and Y Combinator, Razorpay is transforming the way businesses manage money and scale sustainably.
As part of its international expansion strategy, Razorpay acquired Curlec, a Kuala Lumpur-based full-stack payments solution, to establish a strong presence in Southeast Asia. Razorpay Curlec has since become an integral part of Razorpay's vision to simplify financial operations for businesses across the region. Building on this momentum, Razorpay is now expanding into Singapore, marking its next strategic step in the Southeast Asia
About the Role
This is a key strategic role for an experienced compliance professional to act as a supporting regulatory advisor and operational lead within the regional compliance framework. You will be instrumental in strengthening our control environment, ensuring our policies are robust and audit-proof, and providing the foresight needed for compliant regional expansion. You will execute critical compliance functions to support the Company's regulatory efforts.
Responsibilities
Requirements
If you think this description has you written all over it, we'd love to hear from you!
Job ID: 146942891
Skills:
customer service, Compliance, operations, operational analytics, product management, Agile delivery, workflow automation, Engineering, AI-assisted operational tooling
Skills:
snowflake , Data Quality, Data Modelling, Power Bi, Data Architecture, Azure Databricks, Data Governance, Sql, ELT, Etl

Skills:
"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"
Skills:
Compliance Financial Reporting, Transfer pricing methodologies, Transfer Pricing Management, Tax Controversy Disputes, Audit expertise, Malaysian tax legislation, Tax Strategy Planning
Skills:
Product Management, Risk Assessment Frameworks, Data Monitoring Systems, Spot Futures and Options Trading
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