Manager, Governance & Business Technology

Requirements:-

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business or related field
• 8 – 10 years of relevant experience with leadership experience
• Demonstrated, hands-on experience managing the ISO certification lifecycle; exposure to CREST accreditation strongly preferred.
• Experience working with enterprise systems such as HR / HRIS and ERP platforms
• Proven business analysis track record
• Practical familiarity with AI / automation tooling and its real-world application in a business environment.
• Good project management experience (Agile and/or Waterfall).
• Strong stakeholder management and communication across all levels.

Main Responsibilities:-

1. Certification, Accreditation & Compliance

• Own the full lifecycle of the company's certifications and accreditations, including ISO 27001, ISO 9001 (and others as applicable) and CREST accreditation.

• Plan, coordinate and manage internal and external audits, surveillance audits, renewals, gap assessments and remediation.

• Maintain the ISMS / QMS — policies, controls, evidence, risk registers and documentation — and drive continuous improvement.

• Serve as the primary liaison with certification bodies, accreditation bodies and external auditors.

• Track regulatory and standards changes, and ensure ongoing organizational readiness and compliance.

2. Employee Experience & Digital Innovation

• Identify, prioritize and deliver technology-led improvements that measurably enhance the employee experience.

• Lead the adoption of AI and automation across enterprise systems (e.g. HRIS / HR, ERP, ITSM, collaboration tools).

• Manage system upgrades, integrations and process automation that streamline internal operations.

• Partner with HR, Finance and Operations to digitize and simplify day-to-day workflows.

• Define and track success metrics (adoption, user satisfaction, efficiency / time saved, cost).

3. Business Analysis & Solution Delivery

• Lead the business analysis team in gathering requirements from internal stakeholders and surfacing day-to-day pain points.

• Translate business problems into clear functional and technical requirements.

• Ideate, prototype and oversee the development and rollout of internal solutions.

• Manage backlog, prioritization and delivery in partnership with technical / development resources

• Ensure solutions are adopted, documented and supported post-launch.

4. People & Stakeholder Leadership

• Lead, coach and develop a team spanning compliance, business systems and business analysis.

• Manage workload, capacity and delivery across competing priorities.

• Build strong relationships with department heads and act as a trusted advisor on technology and governance matters.

• Manage external vendors, partners and auditors.

Preferred Skills and Knowledge :-

• Professional certifications such as: ISO 27001 Lead Auditor / Lead Implementer, CBAP / PMI-PBA, PMP / PRINCE2, ITIL, Agile / Scrum.
• Familiarity with the Singapore regulatory context and PDPA.
• Experience driving organization-wide change and technology adoption.

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