Company Overview
Leveraging over 100 years of experience, TVS Supply Chain Solutions (SCS) draw on our deep Asian heritage and expertise to unlock innovative supply chain solutions for our evolving world. Where some see complexity, we see opportunity. We innovate and deliver at pace.
Job Overview
We are seeking an experienced and motivated Manager, Global Accounts Management to lead and grow strategic global and regional customer relationships by driving account performance, operational excellence, and long-term value creation across the freight forwarding and contract logistics network.
The role focuses on account retention, expansion of share-of-wallet, and the coordination of complex, multi-country logistics solutions aligned with the customer's global supply chain strategy.
This role is based at Changi North, Singapore.
Strategic Account Leadership
- Serve as the primary global contact and relationship owner for assigned key accounts, ensuring consistent communication, governance, and performance management across regions and business units.
- Develop and execute global account plans aligned with both customer objectives and the company's strategic priorities, focusing on growth, innovation, and retention.
- Identify opportunities within the account portfolio for cross-selling integrated freight forwarding and contract logistics solutions (air, ocean, warehousing, value-added services, etc.)
- Facilitate global account reviews, quarterly business reviews (QBRs), and strategic alignment sessions with customer and internal stakeholders.
Customer Relationship Management
- Build multi-level relationships (operational, commercial, and executive) to strengthen trust, transparency, and collaboration with the customer.
- Act as an escalation point for service, operational, and billing matters, coordinating with country and regional operations to ensure resolution and service recovery.
- Translate customer feedback and performance metrics into actionable improvement initiatives with internal teams.
Commercial & Financial Management
- Drive account profitability through pricing governance, cost control, and yield optimization in line with agreed financial targets.
- Develop annual account budgets, forecasts, and pipeline updates, ensuring accurate visibility in Salesforce and internal reporting systems.
- Negotiate long-term agreements and renewals to safeguard commercial sustainability and customer satisfaction.
Cross-Functional Collaboration
- Partner with countries operations to deliver seamless customer implementation and continuous improvement.
- Oversee the development and periodic review of Standard Operating Procedures (SOPs) for each account to ensure operational alignment and compliance with customer SLAs and KPIs.
- Support implementation teams in project kick-offs and ensure smooth handover to operations post-launch.
Performance, Governance & Compliance
- Monitor and report on account performance, service levels, and financial outcomes to management through structured dashboards and business reviews.
- Ensure adherence to company policies, Delegation of Authority, and compliance with contractual, ethical, and confidentiality obligations.
- Champion continuous improvement and innovation within the customer's supply chain, leveraging digital tools, automation, and sustainability initiatives.
- Coach and guide internal stakeholders across regions and functions to align on global account objectives and customer requirements.
Qualifications
- 10 - 12 years of experience in Freight Forwarding Industry, with at least 3-5 years in global accounts management.
- Strong commercial acumen in growing key accounts and experience in managing industry verticals.
- Excellent stakeholder management, negotiation, and communication skills.
