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Job Summary
As a member of the Compliance team specialising in Anti Money Laundering (AML), Counter Financing of Terrorism (CFT) and Counter Proliferation Financing (CPF), your role is to assist in the implementation of AML/CFT/CPF program, communication with regulators (when necessary), render guidance to Financial Crime Compliance (FCC) team members and report to management on the state of affairs in relation to any ML/TF/PF concerns. This role reports to Head, Financial Crime Compliance.
Job Responsibilities
Advisory:
Governance:
Risk Assessment:
Training and Awareness
Other Ad-Hoc tasks
Job Requirements
Job ID: 138037937
Skills:
Excel, Sql, Transaction Monitoring, Policy articulation, Communication Skills, AML CFT
Skills:
Power Bi, Microsoft Office, automation, AI tools, Resource Management, Commercial Awareness, consulting operations, data-driven decision-making, RM systems, Workforce Planning, problem-solving skills, capacity reporting
Skills:
Aml, Customer Service, Managerial, Banking

Skills:
"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"
Skills:
Aml, Tfs, risk management, CFT, transaction monitoring systems, CPF, Regulatory Compliance, Sanctions Screening, compliance training programs
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