The incumbent will report to the Head, Distribution Middle Office and will be responsible for Fit & Proper assessment of candidates who are required to be RNF for Income Insurance Limited and Income Advisory Group Subsidiaries.
This role leads the Distribution Growth Support & Compliance to deliver a seamless onboarding experience across distribution channels, while driving operational excellence and continuous improvement.
Responsibilities include:
Distribution Growth Support & Compliance
Ensure compliance with MAS Representative Notification Framework (RNF) through robust Fit & Proper assessments and enhanced monitoring:
- Review and escalate Fit & Proper evaluations in line with MAS RNF requirements (e.g., adverse findings, recommended monitoring)
- Conduct periodic monitoring activities, including periodic reviews with distribution channels
- Provide a management report on the cohort & profile of distribution channels
- Conduct regular, continuous fit & proper monitoring & assessment, such as screening & annual declaration
- Oversee daily credit monitoring for distribution channels
- Review and maintain Fit & Proper frameworks and SOPs in accordance with MAS Notices, regulatory changes & business process changes.
- Conduct fraud detection exercises regularly.
Supervisory / Other Duties
- Represent the department as Risk & Compliance & Business Continuity representative.
- Provide regular reports for management, industry & regulatory reporting
- Identify and implement automation opportunities to reduce manual processes (e.g., eRecruitment, digitalization initiatives)
- Collaborate with internal stakeholders and external vendors (e.g., IT, Compliance) to streamline agent-related transactions
- Lead and develop high-performing teams to achieve operational goals
- Manage internal and external audit requests
Requirements
- Diploma / Bachelor's in any discipline
- Strong familiarity with MAS guidelines, including the Representative Notification Framework (RNF), and other relevant regulatory notices
- Minimum 8 to 10 years of experience in insurance distribution operations or regulatory compliance, with exposure to Life Insurance distribution channels preferred
- Experience in Fit & Proper assessments and enhanced monitoring protocols
- Excellent stakeholder management skills, with the ability to collaborate across compliance, IT, legal, and distribution teams
- Analytical mindset with a focus on process optimization, automation, and digital transformation
