The Digital Customer Platforms Application Production Manager is responsible for ensuring the stability, availability, and operational readiness of application environments supporting key customer‑facing platforms. This role provides end‑to‑end governance over production incident, change, and release activities, while proactively mitigating operational and regulatory risks. Effective coverage of this function is critical to minimising service disruptions, avoiding release delays, and maintaining confidence in the organisation's digital platforms.
Key Responsibilities
How you succeed
- Ensure high availability, reliability, and performance of application platforms.
- Lead response for incidents, ensuring timely resolution and stakeholder communication.
- Drive root cause analysis (RCA) and follow-through on corrective actions and ensure incident learnings and operational knowledge are captured and shared.
- Implement and maintain monitoring, alerting, and health-check mechanisms.
- Coordinate application releases across infrastructure, application, security and business teams with minimal downtime.
- Investigate complex production issues requiring deep business and functional understanding.
- Perform impact assessment across application platforms, products and services.
- Differentiate between system defects, configuration issues, process gaps, and user behaviour.
- Identify improvement opportunities to enhance operational efficiency and resilience.
- Ensure solutions and services in all environments comply with security, data protection, and regulatory policies.
- Support risk assessments, internal and external regulatory / compliance / audits.
- Embrace digital innovation and are passionate about creating seamless customer experiences across platforms.
- Think strategically and can translate business objectives into actionable digital solutions.
- Collaborate effectively with cross-functional teams, bringing clarity and alignment to complex projects.
- Are data-driven, able to use insights to guide decisions and continuously improve performance.
- Adapt quickly in a fast-paced environment and thrive on solving challenges creatively.
- Champion governance and compliance, ensuring security and trust in every customer interaction.
- Have knowledge on:
- Mobile technology, IoT, app ecosystem and APIs (preferably)
- Great Eastern's insurance processes, procedures, and policies
- Fundamentals of Business Analysis
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who We Are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.
The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.
Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To All Recruitment Agencies
Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
Work Locations
SG-GE Centre
