Manager, Customer Info Service, Retail Recon Investigation Center

. Fulfilling various requests/orders likeProduction, Bankruptcy, Liquidation, Court, Garnishee, Injunction and Estate

. Fulfill orders and complete compliance relatedactivities like Unusual Activity Reporting and Do Not Onboard listing

. Ensuring requests are processed with accuracywithin standard Service Level Agreement or specific due date stated in therequests/production orders by the team.

. Engage both internal stakeholders within thebank and external parties like Law Enforcement Agencies, GovernmentAuthorities, Solicitors and Regulator to fulfill the request/orders

. All requests must also be processed inaccordance with the Bank's Compliance guidelines

. Assist to conduct review and distribute Bank'sAuthorized Signatories to other financial institutions and related parties

. Prepare MIS Reporting and risk relatedmanagement controls for the Department

. Review and implement process improvements anddivision automation initiatives

. Leverage on Data Analytics and drivetransformation initiatives for the Department/Division

. Reporting into Head of Customer Info Services,Retail Reconciliation & Investigations Centre, Singapore Retail Operations

Requirements:

. A degree holder in any discipline with min 5years of relevant work experience in Complaints Management, Investigation, transactionverifications, account reconciliations, dispute resolutions, and fraudinvestigations

. Good knowledge of with banking and/or creditcards process, products and systems

. Excellent written and spoken communication skills