Responsibilities
- Oversee daily shop operations by scheduling staff, managing appointments, and ensuring smooth customer flow to optimize service delivery
- Hire, train, and supervise therapists to maintain team performance and adherence to quality and service standards
- Resolve customer complaints and implement feedback-driven improvements to sustain high customer satisfaction
- Manage inventory by monitoring stock levels, ordering supplies, and tracking usage to maintain adequate resources
- Ensure compliance with health, safety, and hygiene standards by training staff on sanitation protocols and overseeing equipment maintenance
Preferred competencies and qualifications
- Experience in the wellness and related hospitality industry to effectively manage service delivery and team dynamics
- Ability to motivate and lead a team to consistently deliver high-quality service and maintain operational standards
- Strong attention to detail to uphold cleanliness, safety, and service quality standards
- Passion for wellness and self-care to foster a positive and engaging environment
- Friendly and cheerful personality to enhance customer interactions and team morale
- Availability to work on weekends and Public Holidays to support business needs
