Manager, Client Onboarding

About Us

At M-DAQ Global, we're on a mission to create a World without Currency Borders™. We are a pioneering fintech group specialising in foreign exchange (FX) & payment solutions that facilitate seamless cross-border transactions for businesses worldwide.

Headquartered in Singapore, our vibrant and diverse team spans six countries and territories. We foster a dynamic environment where individuals can contribute to a comprehensive suite of solutions, from advanced FX and streamlined collections to AI-driven onboarding and enhanced risk management. If you're passionate about making a tangible impact in the global financial landscape, and eager to grow within a company that's constantly innovating, M-DAQ Global offers a unique opportunity.

Join us and be part of the team powering faster, smarter cross-border payment and FX solutions for Asia and the world.

For more information, please visit: www.m-daq.com.

About the Role

As Manager, Onboarding, you will oversee the end-to-end onboarding operations, ensuring high-quality customer due diligence, compliance with AML/KYC requirements, and timely account openings. You will lead, coach, and develop a team of Onboarding Analysts while acting as a key point of escalation and subject matter expert for complex onboarding and compliance matters.

You will work closely with Sales, Compliance, Risk, and Product teams to enhance onboarding efficiency, mitigate compliance risks, and support business growth.

You will be based in Singapore reporting to the Head, Onboarding and working under our entity M-DAQ Payment Solutions. To learn more about the Payments business,

visit https://www.linkedin.com/company/wallex/

Key Responsibilities

Team Leadership & People Management

• Lead, mentor, and manage a team of Onboarding Analysts, ensuring consistent performance and adherence to internal policies
• Provide day-to-day guidance, training, and coaching to enhance technical competency and professional development
• Conduct performance reviews, support career development, and foster a strong compliance culture within the team

Onboarding Oversight & Quality Assurance

• Oversee and review account opening assessments to ensure completeness, accuracy, and compliance with Customer Acceptance Policy and AML/CFT requirements
• Act as escalation point for complex or high-risk onboarding cases, including name screening hits and enhanced due diligence
• Ensure onboarding SLAs and quality benchmarks are consistently met

Stakeholder Collaboration

• Partner closely with Sales and Business teams to provide clear guidance on CDD requirements and onboarding timelines
• Liaise with Compliance, Risk, and other control functions on regulatory, policy, and audit-related matters
• Support internal and external audits, regulatory reviews, and compliance inquiries related to onboarding

Process Improvement & Risk Mitigation

• Analyse onboarding processes and systems to identify inefficiencies, gaps, and emerging risks
• Drive process improvements, automation initiatives, and control enhancements to support business scalability and reduce compliance risk
• Contribute to the development and enhancement of onboarding policies, procedures, and training materials

Reporting & Ad Hoc Responsibilities

• Prepare and present onboarding metrics, risk indicators, and management reports
• Handle ad hoc projects and tasks assigned by senior management

Requirements

• Bachelor's Degree or equivalent
• Minimum 4-5 years of experience in banking or handling of end-to-end onboarding of new/existing customer accounts in accordance to AML/CFT policies
• Prior leadership/team lead experience preferred
• Professional written and verbal communication in English and Mandarin (plus point)
• Strong attention to details
• Strong analytical and problem-solving capabilities
• Excellent interpersonal communication skill
• An independent self-motivated individual

Why Us

• Make a positive impact on the world's economy by creating a World without Currency Borders™
• Team Innovation Mindset, People-Oriented
• Challenging environment, offering great opportunities to learn and grow
• Creative and Innovative Workplace
• We offer competitive remuneration, including employee stock options and employee benefits