Job Description
This position offers the opportunity to lead all aspects of American Express relationship across large merchants in Singapore across various industries.
As the Client Manager, the role drives the annual and multi-year strategic account planning, priority setting and joint strategy development with large merchants.
Key deliverables of the role includes driving volume and share, developing new and incremental revenue streams.
The position requires a self-motivated, commercially pragmatic, business developer with strong relationship management and influencing skills to partner with customer and cross-functional teams to build and implement impactful payments programs that maximize segment penetration and drive American Express growth.
Responsibilities
- Develop, maintain and execute annual and multi-year strategic account plan and objectives; manage the relationship of large market merchants that includes local and global partners across major industry categories.
- Build, nurture and maintain strong working relationships with decision makers and key influencers of large market merchants.
- Project manage and coordinate with cross-functional stakeholders within American Express to ensure delivery against account plans and initiatives.
- Identify, develop and implement opportunities and strategies to contribute to overall efficiency and business results such as card member spend, grow share of the business within portfolio.
- Analyze and interpret data to provide actionable insights for business strategy.
- Effectively justify American Express value proposition and identify new revenue streams.
- Ensure discount rate protection and improved profitability within the portfolio.
- Drive profitable and compliant growth for the portfolio of managed accounts.
- Conduct regular account reviews and apply end-to-end approach to account management with each account within the portfolio.
Review and complete contractual negotiations.
Qualifications
- At least 8 years of experience in relationship management, including able to interact and effectively build relationships across all levels of client organization including senior management.
- Strong background in payments, consumer card business.
- Proficient in MIS.
- Strong analytical and problem-solving abilities.
- Brings superb negotiation skills, with the ability to create solutions which optimize the partnership for both American Express and large market merchant.
- Demonstrated project management skills and ability to drive results.
- High analytical and conceptual skills.
- Strong collaborative leadership skills with an ability to work independently and cross-functional or cross-market teams with demonstrated high-impact and innovative ways to solve complex challenges and bring new opportunities to fruition.
- Ability to differentiate American Express Value to influence customer/client decisions.
- Ability to manage an effective pipeline of accounts and opportunities.
- Outstanding communication skills from a written, verbal and presentation perspective.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
