Manager, Client Engagement

Company: A leading global fintech network organization

Delivering for sponsors & clients

• Support activation and fulfilment of sponsorship entitlements across all channels/products
• Coordinate workflows, implementation, timelines, and status reporting for sponsors
• Assist in generating post-event reports for clients
• Manage outgoing calls and meetings — by phone and face-to-face — to uncover client's needs

Internal collaboration

• Work closely with the Sales team and other departments to ensure a great customer experience
• Collaborate with Content and Product teams to build strong product propositions
• Be an active, collaborative team member by sharing customer insights
• Any other duties assigned from time to time

Requirements

Education

• Bachelor's degree in Business, Marketing, Communications, Events Management, Hospitality, or a related discipline.

Experience

• Minimum 5–8 years of experience in client engagement, account management, sponsorship fulfilment, customer success, partnerships, or project management.
• Proven experience managing key client relationships in a B2B environment.
• Experience coordinating multiple stakeholders and delivering projects within tight timelines.
• Experience within events, conferences, media, professional services, technology, fintech, or related industries would be advantageous.

Skills & Competencies

• Excellent relationship-building and stakeholder management skills.
• Strong project management and organisational abilities with attention to detail.
• Highly customer-centric with the ability to anticipate and respond to client needs.
• Strong verbal and written communication skills, including presentation and negotiation abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Commercially aware with the ability to identify opportunities for account growth.
• Strong problem-solving skills with a proactive and solutions-oriented mindset.
• Proficient in Microsoft Office Suite and CRM/project management platforms.