About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
Customer First
Push Boundaries
Critical Thinking
Build for Scale
Less is More
Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution Join us!
Role Overview
Role Title: Manager, Business Development
Function: Business Development
Seniority Level: Mid-Senior level
Employment Type: Full time
What'll You Do
- Sales Planning and Execution: Create and deliver compelling sales pitches to existing merchants, driving engagement and retention.
- Negotiate with existing merchants to drive revenue growth (promotions, marketing exposure, supply strength, partner programs, etc) to help surpass goals.
- Merchant Communication and Strategy: Maintain regular communication with merchants, conduct business reviews, opportunity identification and updates with merchants on a routine basis.
- Partner Engagement and Relationship Management: Build trust and relationships with partners to enhance their sales potential across Klook's platforms, effectively conveying Klook's strengths and brand value while proactively understanding merchants business situations and requirements.
- Key Account Management: Apply key account management principles to nurture and expand relationships with priority merchants.
- Leadership Development: Effectively lead the BD team by driving both company wide and local destination strategic initiatives and fostering growth within the market segment.
- Lead, coach, and cultivate growth within the BD team to achieve business and key supply strength metric targets.
What'll You Need
- Sales Techniques: Mastery in various advanced sales techniques and deal-making such as complex negotiations, strategic partnerships, consultative selling, and high-level relationship management, essential for driving significant growth and securing large-scale partnerships with existing accounts.
- Ability to formulate scalable sales strategies for the vertical/region.
- Market Research and Analysis: Advanced analytical skills to conduct in-depth market research, interpret complex data/market trends, understand competitor actions, and analyze key metrics that enables strategic insights at a senior level to allow for key decision-making, opportunity identification and resource prioritization.
- Problem-Solving Expertise: Demonstrated ability to tackle complex challenges and address sophisticated merchant needs and challenges at a senior level, employing innovative and strategic problem-solving approaches to overcome obstacles and drive sales success.
- Commercial mindset: Entrepreneurial spirit to connect all pieces together and grow business as a company rather than an isolated BU.
- A fast learner with high degree of persistence and resourcefulness to get things done.
- Sensitive to real world trends and willing to experiment.
- Strategic Relationship Building: Proven track record of building and maintaining strategic, high-level relationships with key/large merchants and partners, leveraging deep insights into their priorities, pain points, decision-making processes, and competitive landscapes to drive long-term partnerships and business growth.
- Business Acumen: Advanced application of key business principles, metrics, and industry and/or destination landscapes at a senior level, coupled with extensive knowledge of the company's products/services and strategic vision, critical for driving strategic planning, business growth, and achieving ambitious goals.
- Team management: Ability to build and develop a strong BD team and culture from effective hiring, onboarding, probation and performance management.
- Adept at relying on key metrics and defined SOPs to manage team's performance and tasks effectively and at scale.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (Agency). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing. 
