Summary of the Role
As an Manager, Account Management , Airport Operations (AirOps) you will be responsible for acquiring new airport customers, upselling and cross selling in existing customers, developing a long term strategy or business growth and managing and expanding existing partnerships. The territory of focus is the South East Asia countries. You will be seen as a trusted advisor and key contact by customers and partners in the territory and will serve as a voice of the customer within Amadeus. In this regards your responsibility will be ensuring service excellence, identifying growth opportunities, and contributing to collaborative, cross-functional success across business lines, business functions and within the travel domain
In This Role You will/ Your Main Responsibilities
- Build and maintain strong, trust-based relationships with stakeholders across airport clients and internal teams in order to fully position the value of Amadeus to the travel industry
- Identify and pursue new business opportunities through outreach, solution presentations, and contract negotiations.
- Manage existing client accounts to ensure satisfaction, alignment with agreements, and high-quality service delivery.
- Lead or support commercial and operational projects that deliver measurable value to clients.
- Represent client perspectives internally, ensuring their needs and priorities are addressed.
- Maintain accurate records in CRM systems and ensure timely, accurate billing and collections.
- Review and approve proposals, RFP responses, and delivery plans in collaboration with internal teams.
- The core objectives of this role are meeting target contract values, achieving revenue objectives through invoicing and collection, ensuring satisfied customers who can become internal/external promoters.
About the Ideal Candidate
- 12+ years of Sales and Account Management experience and has deep functional, operational and technical knowledge in aviation or airport operations.
- Understands industry trends, business practices, geographical/cultural nuances and uses data to inform strategic decisions.
- Demonstrates autonomy, initiative, and the ability to lead collaborative efforts.
- Skilled in relationship-building, stakeholder management, communication, and client advocacy.
- Proficient in CRM tools and experienced in managing complex sales and service cycles.
- Motivated, goal-oriented, and committed to continuous learning and innovation.
