Management Trainee

Early Applicant

Fresher

Job Description

Job Responsibilities

Provide warm, attentive, and efficient service to guests, ensuring a positive dining experience and promptly addressing customer concerns.
Assist in coordinating and supporting the FOH team, including hosts, servers, and cashiers, to ensure smooth operations during peak hours.
Take accurate food and beverage orders, communicate special requests to the kitchen, and follow up to ensure guest satisfaction.
Maintain a clean and organized dining area, ensuring tables are set up correctly and promptly cleared and reset for new guests.
Use knowledge of the menu, including Korean dishes and beverages, to suggest items to guests, upsell when appropriate, and answer any questions.
Process customer payments accurately, handle cash transactions, and operate the POS system for efficient billing and order tracking.

Job Requirements

Previous experience in a customer service role, ideally in the food and beverage industry, is preferred but not required.
Interest in learning about Korean dishes, beverages, and dining customs to enhance guest interactions and service.
Ability to communicate clearly and effectively with guests and team members in a fast-paced environment.
Open to training and feedback, with a proactive approach to acquiring new skills and knowledge.