Key Responsibilities:
- Lead client servicing operations to ensure high standards of service delivery and client satisfaction
- Oversee coordination between internal teams and clients to ensure projects and deliverables are executed smoothly
- Manage client relationships by understanding business needs and ensuring timely follow-up on service requests
- Monitor service performance and operational metrics to identify opportunities for improvement
- Guide and mentor team members to strengthen service quality, communication, and client engagement capabilities
- Participate in business meetings and strategic discussions to support service growth and operational alignment
- Review workflows and processes to enhance efficiency and improve overall client experience
- Prepare management reports on service performance, client feedback, and operational outcomes
Requirements:
- Minimum Diploma and above
- A strong passion for business, strategy, and leadership
- Excellent communication and problem-solving skills
- Able to adapt and thrive in a dynamic work environment
- Driven, ambitious, and eager to take on new challenges
EA License Number: 25C2980
Disclaimer: By applying, you consent to the collection and use of your personal data for recruitment purposes in accordance with Singapore's PDPA. Your application may be considered for this and other suitable roles.
