Management Executive 5/8 Off Days per month

Job Duties

. Overall Outlet Management

. Take full responsibility for the daily operations, performance, and profitability ofthe outlet.

. Exercise independent judgment in managing operational and manpower matters.

. Staff Supervision and Control

. Supervise, lead, and deploy all outlet staff.

. Prepare staff duty rosters and control manpower planning.

. Ensure staff discipline, performance, and adherence to company policies and SOPs.

. Authority in HR Matters

. Conduct interviews and recommend hiring of staff.

. Provide training, coaching, and performance evaluation of staff.

. Recommend confirmation, promotion, disciplinary action, and termination of staff.

. Operational Decision-Making

. Make operational decisions relating to service standards, workflow, and customer service.

. Handle and resolve customer complaints independently.

. Inventory and Cost Control

. Oversee inventory management, ordering, stock control, and wastage minimisation.

. Be accountable for outlet cost control and achieving sales targets.

. Compliance and Safety

. Ensure full compliance with company SOP, hygiene, food safety, and workplace safety regulations.

. ensure safety standards and regulatory requirements at the outlet.

. Training and Development

. Train and develop staff to meet company standards.

. Ensure continuous improvement of team performance.

. Reporting and Accountability

. Report outlet performance to Management.

. Be accountable for the overall results of the outlet.

. Ad-hoc Management Duties

. Perform any other managerial duties as assigned by Management in the interest of the outlet operations.