Job Title: Management Assistant Officer (Clinic Operations)
Posting Start Date: 05/03/2026
Job Description
University Health Centre (UHC) set up under NUS, is a holistic healthcare provider for the NUS community. You will be part of a multi-disciplinary team under UHC to provide quality clinic and administrative supports, patient care related duties and excellent customer service to our stakeholders.
Duties & Responsibilities
- Handle cashiering duties including accurate billing, daily collection reconciliation and preparation of reports.
- Manage front counter operations including appointment scheduling, patient registration, medical check-up, patient assignment, etc.
- Provide specialist clinic administrative support including following up on missed appointments, informing patients of appointment changes, and liaising with specialists on administrative and patient-related matters.
- Answer telephone calls, manage enquiries, and route requests appropriately.
- Maintain proper tracking, filing and retrieval of medical records and reports.
- Submit insurance claims, monitor claim status, follow up on pending cases with insurer/TPA and reconcile insurer payments.
- Ensure clinic and counter/reception area are always kept tidy and clean at all times.
- Support other clinic operations and administrative duties, including ad-hoc projects and activities assigned by the management.
Qualifications
- GCE O Level / ITE / Diploma Holders.
- Minimum 2 years of experience, preferably in Healthcare setting will be advantageous
- Strong passion to serve patients.
- Possess excellent interpersonal skills and telephone etiquette.
- Independent, meticulous and good team player.
- Proactive and able to work independently.
- Basic Microsoft Office skills.
- Good command of written and spoken English and Mandarin.
More Information
Location: Kent Ridge Campus
Organization: University Health Centre
Department : UHC Clinic
Job requisition ID : 31968
