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Recruitment/Staffing/RPO
10,000 SGD 12,000 SGD
IT/Telecommunications
Our client is a Japanese IT consulting firm, and currently hiring a Maintenance Support Service Delivery Manager.
Responsibilities
- Manage business operation automation and maintenance for End-User Computing (EUC) applications, primarily developed with Microsoft Access, including forms, queries, modules, tables, reports, and macros.
- Oversee the full Software Development Life Cycle (SDLC) for EUC maintenance and related projects, from requirements gathering to go-live.
- Handle tasks involving SSIS, stored procedures, PowerShell scripts, SQL Server, and general database technologies on Windows Server.
- Build and maintain strong relationships with clients, stakeholders, and project partners, ensuring clear and effective communication.
- Coordinate and collaborate with internal and external teams to support seamless project execution.
- Communicate proactively with stakeholders to simplify complex technical situations for non-IT end users.
Requirement & Preferences
(Must)
- Bachelor's Degree in any field
- 8-10 years of experience in a similar Service Delivery Manager role
- Excellent communication skills in both English and Japanese (minimum JLPT N1) to liaise effectively with Japanese-speaking stakeholders and clients
- Experience working in a banking IT environment with hands-on programming knowledge, preferably in Microsoft Access VBA (forms, queries, modules, tables, reports, macros)
- Proven experience in managing the full Systems Development Life Cycle (SDLC), from requirements gathering to go-live, using any programming language
- Proficiency in SQL Server, SSIS, stored procedures, PowerShell scripts, and general database technologies on Windows Server
- Strong ability to convey complex technical information in a clear, user-friendly manner to non-IT stakeholders
- Self-motivated with the ability to work independently and propose continuous improvements for maintenance services
- Excellent team collaboration skills with the ability to manage both individual tasks and lead a team effectively
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What they are offering
- Variable Bonus (Based on company and individual performance)
- Annual Leave: 15 days
- Medical Leave
- Health Insurance: Coverage for staff, spouse, and children
- Travel, Life & Accident Insurance
- Annual Medical Checkup
- Mobile Phone Claim: Subscription fee reimbursement up to $53
- Other Fringe Benefits
9:00 18:00
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Date Posted: 04/02/2025
Job ID: 105037505
As one of the leading Japanese Recruitment Agencies in Singapore, Reeracoen Singapore offers professional recruitment solutions extending across temporary, contract, permanent and outsourcing to the Singapore workforce. We take pride in our solutions provided to our business partners, assisting not only job seekers in finding suitable employment but also supporting business enterprises in talent acquisition.