Maintenance Manager (ICT Systems, Video Surveillance, VMS & Analytics)

Responsibilities

1. Maintenance Strategy & Planning

. Develop and implement preventive, predictive, and corrective maintenance programmes.

. Establish maintenance policies, SOPs, and response procedures.

. Plan system upgrades, technology refreshes, and end-of-life replacements.

. Develop annual maintenance plans and resource forecasts.

2. Operations & Maintenance Management

. Oversee maintenance activities for:

. CCTV cameras (Fixed, PTZ, ANPR)

. Video Management Systems (VMS)

. Video Analytics Systems

. Recording servers and storage platforms

. Network switches, routers, firewalls

. Control room systems and video walls

. Power systems (UPS, power distribution)

. Ensure systems achieve required availability and performance targets.

. Monitor system health and address recurring issues proactively.

. Manage incident, problem, and change management processes.

3. Asset Reliability & Performance

. Monitor equipment and system performance through dashboards and reports.

. Lead root cause analysis (RCA) for major incidents and repeated failures.

. Implement reliability improvements and system optimization initiatives.

. Track asset lifecycle, warranty status, and maintenance history.

4. Video Surveillance & Analytics Systems Management

. Ensure continuous operation of surveillance and recording functions.

. Maintain camera availability, recording integrity, and storage retention requirements.

. Validate functionality of analytics applications, including:

. Intrusion detection

. Object detection

. Crowd analytics

. Traffic analytics

. License plate recognition (LPR/ANPR)

. Incident detection algorithms

. Coordinate software updates, patches, and system configuration changes.

5. Cybersecurity & Compliance

. Ensure ICT systems comply with cybersecurity policies and standards.

. Manage vulnerability assessments and remediation activities.

. Coordinate patch management and security updates.

. Ensure compliance with organizational, regulatory, and audit requirements.

. Support cybersecurity incident investigations and recovery activities.

6. Contractor & Vendor Management

. Manage maintenance service providers and OEM vendors.

. Monitor contractor performance against SLA and KPI requirements.

. Review technical submissions, maintenance reports, and defect rectification plans.

. Conduct periodic performance reviews with vendors and stakeholders.

7. Budget & Resource Management

. Prepare and manage annual maintenance budgets.

. Monitor operational expenditure and maintenance costs.

. Optimize use of manpower, spares inventory, and maintenance resources.

. Ensure critical spare parts availability.

8. Project & System Enhancement Management

. Lead system enhancement, migration, and upgrade projects.

. Manage testing, commissioning, and acceptance of new systems.

. Ensure smooth transition from project implementation to maintenance operations.

. Coordinate with stakeholders on service-impacting activities.

9. Risk & Incident Management

. Lead response and recovery efforts during major system outages.

. Conduct risk assessments on critical ICT infrastructure.

. Develop business continuity and disaster recovery plans.

. Manage escalation procedures and stakeholder communications.

10. Documentation & Reporting

. Maintain system documentation, drawings, asset registers, and configuration records.

. Prepare monthly and quarterly maintenance performance reports.

. Present system health, reliability trends, and improvement recommendations to management.

. Ensure accurate maintenance records within MMS platforms.

Requirements

. Degree / Diploma in Project Management, Computer Science, Computer Engineering, Information Technology or an equivalent discipline.

. Minimum 6-7 years working experiences in Video Surveillance Systems (VSS), Video Management Systems (VMS), Video Analytics, servers, storage, and network infrastructure

Licence no: 12C6060