Role Responsibilities:
- Take end-to-end ownership of systems in production, ensuring operational stability and readiness
- Lead and manage major incidents (Sev 1 / Sev 2) from detection to resolution
- Coordinate across infrastructure, system, and application teams during incidents and escalations
- Produce and present high-quality incident reports, including Root Cause Analysis (RCA) and preventive actions
- Represent the maintenance function in operational meetings with external customers and stakeholders
- Communicate system health, risks, and recovery plans to both technical and non-technical audiences
- Work closely with Day-1 project teams on release planning, cutover, and operational handover
- Validate operational readiness and enforce Day-2 acceptance criteria before go-live
- Define and enforce maintenance SOPs, escalation paths, and ITIL-aligned processes
- Drive service quality improvements and reduce recurring operational issue
- Lead and coordinate Day-2 infra, system, and application support teams
Requirements:
- Bachelor's Degree in Information Technology, Computer Science, or a related field.
- Minimum of 8 years of IT experience, with at least 3 years in a Maintenance Manager / Operations Lead / Production Support Lead role.
- Strong hands-on experience in IT Maintenance / Day-2 Operations.
- Demonstrated ownership of end-to-end incident management, including major incidents.
- Proven ability to write high-quality incident reports suitable for external customers.
- Experience preparing and presenting maintenance and incident slides to external stakeholders.
- Strong experience working with project (Day-1) teams on release planning, handover, and support readiness.
- Solid understanding of ITIL-based service management practices.
- Ability to operate effectively in 24/7 operational environments.
Beyondsoft is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgroundsregardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing traitcan succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potentetl
Employment offers from Beyondsoft are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process.
