Mailroom Supervisor

Mailroom Supervisor

Salary: SGD2,800 to SGD3,200, plus company benefits

Location: Singapore, Central

Contract: Full Time

Shifts: 40 hours per week, Monday – Friday

Work model: Fully onsite

Williams Lea seeks a Mailroom Supervisor to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Key responsibilities

• Propose suggestions to improve operation process and procedures
• Build and maintain excellent client relationship and assure the highest customer service standards and client communication
• Follow up issues and apply examples of good practice
• Lead and manage staff to provide quality service to ensure client service expectation is met
• Foster a positive, cohesive, collaborative, and team-oriented work environment between staff members of both intra- and inter-office departments
• Maintain site employee capability matrix
• Prepare monthly site invoice
• Perform any other adhoc tasks assigned.

Key Requirements

• 4+ years of relevant experience, and with at least 1 years in supervisory role
• Previous mailroom experience is a must, ideally from customer driven and professional service background
• Able to lead, motivate, train & retain staff
• Able to delegate, prioritize and handle multiple tasks
• Strong customer service skills and professionalism
• Proficient in Microsoft Office
• Experience in Banking Industries is a MUST

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 15 days annual leave
• Private Medical Insurance
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

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