Mailroom Manager (Office Service Lead)

Purpose of Role:

The Office Services Lead is hands on direction of staff and a variety of services. Facilitate and promote professional development of staff ensure that all policies and procedures are adhered to and communicate with the Client Services Manager as appropriate.

Key Responsibilities:

. Document filings, data entry, record keeping, procurement of office stationery, equipment maintenance, meeting room set up.

. Manage and deploy overflow/temporary staff, ensuring site is adequately staffed at all times.

. Maintain and check all equipment on site, work closely with vendors for trouble shooting.

. Frequent communication and cooperation with Client Service Manager to ensure customer satisfaction.

. Assure highest customer service standards and customer communication.

. Develop process improvements and identify opportunities for service enhancement.

. Lead departmental meetings, enforce company policies to ensure smooth running of operations.

. Understand and enforce company and site policies and procedures.

. Promote a positive, cohesive attitude within the department and across departments, as appropriate.

. Develop, document, and implement process improvements.

. Maintain confidentiality and always exhibit professional decorum.

. Provide mail services, i.e. franking of outgoing mails, sorting and collection, distribution of incoming mails to different departments

. Assist in ad-hoc duties as required.

Key Requirements:

. Diploma / Degree and above

. 4 years comprehensive outsources experiences preferred

. At least 1year prior leadership experience

. Strong customer service and interpersonal communications skills

. Maintain confidentiality and exhibit professional decorum at all times.

. Proficient skill in the use of MS Office software (Word, Excel)

. Good communications skills, attention to detail and reliability