M365 Support

Responsibilities

• Lead end-to-end transition of Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Develop transition plans, SOPs, runbooks, KT plans, and governance frameworks for BAU handover.
• Act as an M365 SME and ensure operational and technical readiness.
• Coordinate with global teams, stakeholders, and vendors for seamless transition.
• Manage risks, dependencies, SLAs, support models, and service readiness.
• Support Entra ID, DLP, Conditional Access, security, and compliance requirements.
• Provide transition reporting and stakeholder communication.

Requirements

• Strong experience in Microsoft 365 service transition/migration.
• Hands-on knowledge of Exchange Online, Teams, SharePoint Online, and OneDrive.
• Good understanding of Entra ID (Azure AD), DLP, Conditional Access, and M365 security.
• Experience with ITSM, service transition, change management, and BAU handover.
• Strong documentation, stakeholder management, and risk management skills.
• Experience coordinating global teams and vendors.
• Microsoft 365 certifications are an advantage.