Collaborate with Agency business teams to gather and understand business, operational, and citizen-facing requirements using human-centric approaches.
Apply Design Thinking and Service Design methodologies to analyse current-state challenges and design future-state digital solutions.
Evaluate and recommend technology solutions aligned with GovTech strategic directions, including cloud adoption, enterprise architecture, legacy modernisation, and Singapore Government Tech Stack (SGTS).
Determine suitable delivery approaches such as outsourced, co-sourced, or in-house development models.
Work closely with project managers, business analysts, solution architects, technical consultants, and vendors to deliver digital transformation initiatives.
Develop and manage user stories, functional specifications, technical requirements, and acceptance criteria.
Support deployment readiness, user adoption, and operational transition activities.
Analyse change requests, assess business impact, and recommend improvements to support evolving business needs.
Support incident resolution and collaborate with support teams to address operational and technical issues.
Assist the CIO and stakeholders in identifying opportunities and challenges for digital transformation initiatives.
Develop a strong understanding of Agency business operations to identify process improvement and transformation opportunities.
Manage project timelines, budgets, risks, and stakeholder communications across multiple projects.
Identify project risks and recommend mitigation strategies to ensure successful project delivery.
Engage and manage vendors to ensure delivery quality, compliance, and alignment with project objectives.
Ensure compliance with IT governance, security policies, quality standards, and development procedures.
Requirements
Diploma or Degree in Computer Science, Information Technology, Computer Engineering, Electronics Engineering, or related disciplines.
Minimum 4 years of relevant experience in project management, digital transformation, business analysis, or related roles.
Experience working in Agile and product-centric delivery environments.
Strong understanding of digital technologies, cloud solutions, enterprise systems, and modern software delivery practices.
Familiarity with Design Thinking, Service Design, and business process improvement methodologies.
Knowledge of AI tools and emerging digital technologies is advantageous.
Strong analytical, problem-solving, facilitation, and stakeholder management skills.
Excellent communication, presentation, and negotiation skills.
Ability to manage multiple stakeholders and projects in a fast-paced environment.
Experience in product management or digital product delivery is advantageous.
PMP or equivalent project management certification is an advantage.
Self-motivated, resourceful, and able to learn and adapt quickly.
