World Wide Technology is looking for a to join our Strategic Resourcing practice. This is a contract role supporting one of WWT's enterprise customers. The selected candidate will be employed by one of WWT's Empaneled partners, who will provide full compensation and benefits details prior to employment.
Work location: Singapore
Work type: Hybrid
Duration: 12 months (extendable)
General Responsibilities of Service Team include, but not limited to the following:
- Provide timely reporting and escalation of operational issues to designated Client contacts
- Provide incident, event, and problem management support, including:
- Coordinating information flow during M&E related incidents
- Providing regular incident status updates
- Reviewing incident reports and preparing periodic trend summaries
- Tracking post incident actions and remediation items to closure
- Provide cost and contract support services, including:
- Supporting preparation of operating budgets related to M&E services
- Reviewing vendor invoices for scope and contractual alignment
- Provide change management support services, ensuring M&E related changes follow agreed change processes, with appropriate documentation and reporting
- Vendor management support services, including coordination with third party service providers to:
- Monitor compliance with Health & Safety requirements
- Monitor performance against agreed KPIs and SLAs
- Support oversight of vendor generated documentation, including works method statements, risk assessments, and permit to work submissions
- Provide oversight and coordination support for routine and adhoc M&E maintenance activities within the data centers, ensuring risks are identified, mitigated, and appropriately communicated
- Support monitoring and reporting of data center energy consumption and utilization, based on information provided by colocation facility operators
- Support data center environments with M&E infrastructure such as UPS, generators, cooling, and power distribution
- Coordinate within IT enabled infrastructure environments
Desired Service Team Capabilities
- Demonstrated experience delivering M&E engineering services in mission critical or data center environments
- Capability to support services within regulated or financial services environments
- Familiarity with structured service management practices (e.g. incident, change, and problem management)
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
Equal Opportunity Employer
