[LTA-QSC2] PRINCIPAL / SENIOR EXECUTIVE, QUALITY SERVICE OPERATIONS

What the role is

What you will be working on

You will be involved in managing public feedback which includes drafting replies to feedback providers, assist the Manager in preparing feedback reports for submission to Management.

You will also assist in automation projects to improve feedback management processes, as well as auditing the service standards of replies.

You are expected to assist to analyse feedback trends and organise engagements with the relevant teams to resolve the issue collectively.

What we are looking for

• Diploma in any discipline, preferably Communications, Business Information Technology or Analytics equivalent

• Experienced in Service Audit

• Experienced in tools such as Excel Macros, Python, RPA will be an advantage

• Highly motivated and pro-active with the ability to work independently and thrive in a dynamic environment

• Customer service-oriented with good time management

• Good interpersonal and communication skills. Have a good command of spoken and written English.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.