What the role is
MANAGER / DEPUTY MANAGER, LICENSING OPERATIONS
What you will be working on
You will manage the team responsible for vocational licensing operations, ensuring the timely processing of vocational licence applications/renewal for taxi, private hire car and bus drivers, as well as bus attendants.
Key Responsibilities:
- Lead the review and implementation of vocational licensing policies, ensuring alignment with regulatory requirements while maintaining service excellence
- Drive process optimisation initiatives through digitalisation and AI adoption, transforming the licensing operations to better serve the industry and the public
- Manage end-to-end vocational licence applications/renewal, maintaining rigorous assessment standards while ensuring timely processing and exceptional customer service
- Develop and execute strategies to enhance customer experience, including streamlining application/renewal processes and improving service delivery channels
- Oversee operational procurement and budget management, ensuring optimal resource allocation and compliance with procurement guidelines
- Lead and contribute to strategic cross-functional initiatives while demonstrating flexibility in managing additional projects as directed by management
What we are looking for
- At least 5 years of relevant working experience in operations management or public service delivery
- Strong analytical mindset with demonstrated experience in process improvement and digital transformation initiatives
- Excellence in stakeholder management with outstanding written and verbal communication skills
- Strategic thinker with the ability to translate policies into effective operational procedures
- Adaptable team player capable of thriving in a fast-paced environment while managing multiple priorities
- Proficiency in Microsoft Office suite, with experience in digital tools and systems
As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.
