[LTA-ITCD] PRP / SNR ENGINEER, CITIZEN SYSTEMS (MICROSOFT DYNAMICS 365)

What the role is

What you will be working on

You will be part of the team to develop next generation Enterprise Feedback Management System (EFMS) using Microsoft Dynamics 365 CRM SaaS to manage citizen feedback such as public feedback on LTA services and assets, central call centre, road closures/works applications and bike sharing services. EFMS is crucial to LTA in delivering a good and safe land transport system.

Your responsibilities will include:

• contributing to the development of EFMS and feedback resolution processes using AI
• Collaborate with stakeholders to gather business requirements, translate them into technical specifications, and implement solutions aligned with business needs
• Draft clear and actionable user stories, supporting effective communication between business and technical teams
• Design, configure, and customize Microsoft Dynamics 365 solutions, including custom objects, flows, Apex triggers, Lightning components, and Visualforce pages
• Integrate Microsoft Dynamics 365 with other internal (such as asset management system, etc) and external systems (such as oneservice, etc) using REST/SOAP APIs, middleware, and other integration tools
• Work with LTA vendor(s) to implement solution

What we are looking for

• Knowledge in Computer Science, Software Engineering, or a related field.

• Development/Customization Experience

• Customize MD365 forms, entities, fields, forms, view, workflows, and queries to meet business requirement
• Implement plugins and custom workflows, and extend MD365 functionalities
• Understanding of data modelling, flows, validation rules, and automation tools.
• Experience in 3rd party API integrations.
• Experience with data migration through other custom CR

• Configuration Experience

• Hands-on configuration experience in administration setup, e.g., managing users, profiles, roles, security controls, data & support processes configuration
• Proven experience leading on premises to cloud (SaaS) migrations for enterprise CRM platforms.
• Exposure to Power Platform, Power Automate, Power BI, and AI-enabled capabilities.
• Certified Microsoft Dynamics 365 Certifications (MB-500, MB-820, and/or equivalent) will be an added advantage
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  As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.