Description and Requirements
Key Responsibilities:
- Administer and maintain AWS RDS databases (MySQL, PostgreSQL, Microsoft SQL Server) and NoSQL databases (e.g., DynamoDB, MongoDB).
- Apply ITIL-aligned incident, change, and problem management practices in daily operations.
- Ensure database performance, availability, and scalability through proactive monitoring and tuning.
- Design and implement automated solutions for provisioning, backup, recovery, and scaling using AWS-native tools and scripting.
- Provide L2 operational support, including root cause analysis and issue resolution aligned with ITIL service operations.
- Implement security controls, data protection, and compliance in line with cloud and ITIL governance frameworks.
- Support business continuity and disaster recovery strategies, including high availability and replication.
- Participate in 24x7 on-call rotation, ensuring timely response to incidents as per SLAs.
- Collaborate with DevOps, Security, and Application teams to support change releases and service transitions.
- Experience in WOG/GCC and GCC+ environments is preferred.
Required Experience:
- 7+ years in database administration, with at least 3+ years in AWS and AWS RDS environments.
- 3-5 years of SQL database administration experience.
- Extensive hands-on experience with MySQL, PostgreSQL, Microsoft SQL Server, and NoSQL technologies.
- Proven experience in AWS database services such as Amazon RDS, DynamoDB, and the associated ecosystem.
- Strong understanding of ITIL service management framework, particularly incident, change, and problem management.
Technical Skills:
- Proficient in AWS automation tools: CloudFormation, Lambda, and scripting (Python, Bash).
- Experience using AWS monitoring tools: CloudWatch, Performance Insights, AWS Trusted Advisor.
- Strong in database backup/recovery, replication, clustering, and high-availability solutions.
- Familiarity with ITIL-aligned service desk tools (e.g., ServiceNow, BMC Remedy) is a plus.
- Exposure to WOG/GCC and GCC+ environments is a strong advantage.
Certifications:
Mandatory:
- AWS Certified Database - Specialty
- AWS Certified Solutions Architect - Associate
- Microsoft Certified: Azure Database Administrator Associate
- ITIL Foundation Certification
Preferred:
- AWS Certified DevOps Engineer - Professional
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