Key Responsibilities
Loyalty Programme Management
- Manage and execute the Member-Get-Member (referral) programme, including end-to-end coordination and fulfilment.
- Support the development and execution of loyalty-led initiatives to enhance client engagement and retention.
Client Gifting & Experience
- Oversee festive gifting programmes, including sourcing, vendor management, and fulfilment for key occasions (e.g., year-end, festive celebrations).
- Ensure seamless delivery of premium gifting experiences aligned with brand standards.
Campaign & Asset Coordination
- Coordinate and manage the design, production, and delivery of branded materials such as festive packets and client collaterals.
- Ensure proper approvals, timelines, and quality standards are met across all deliverables.
Digital & Client Experience Support
- Provide input and review for enhancements to client-facing platforms (e.g., booking websites), ensuring an intuitive and premium user experience.
Client Communications
- Support the development and execution of ad-hoc client communications tailored to the wealth segment.
- Ensure messaging aligns with brand tone, compliance guidelines, and client expectations.
Vendor & Premium Management
- Manage corporate premiums, including sourcing, inventory, and distribution.
- Coordinate with external vendors to ensure quality, cost efficiency, and timely delivery.
Requirements
- Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
- Minimum 1-2 years of relevant experience in marketing, client engagement, loyalty programmes, or related roles.
- Understanding of the Wealth / Private Banking segment is good to have
- Excellent organizational and time management skills, with the ability to manage multiple initiatives simultaneously.
- Proficiency in Microsoft Office Suite.
- Detail-oriented, proactive, and able to work independently in a fast-paced environment.
