A Warranty Planner role involves managing and processing product or service warranty claims, ensuring compliance and manufacturer policies, maintaining meticulous records, and coordinating planning and logistics with various internal teams to ensure timely customer service and resolution of issues. This includes accurately submitting and tracking claims, maintaining records, communicating with customers and internal teams, and coordinating repairs. Key skills include strong organizational and communication abilities, attention to detail, and proficiency with data entry and administrative software.
Responsibilities:
- Claim processing: Review and process warranty claims in a timely and accurately manner, following Company guidelines. To ensure that all claims are valid Warranty claims
- To handle returns from Customer and manage any enquiry during the return and repair of the defective part
- Record keeping: Maintaining detailed records of all warranty data and claims, providing regular status updates and monthly reports for analysis and tracking purposes.
- Coordination: To understand Warranty end-to-end process and Work with Customer Service Engineers, Quality team, Repair centers, Parts Planners and Shipping teams to coordinate parts readiness and shipment to ensure customers receive timely service. Also to be the center contact points for claim status.
- Customer and Vendor Communication: Acting as the primary point of contact for customer and service provider inquiries, resolving issues, and ensuring clear communication throughout the process.
- Problem-solving: To understand the different requirements from different Customers, as well as ensuring all claims comply with specific country regulations or customer requirements, and resolving any delays or issues that arise during the warranty process.
- Process Analysis: Collaborating with other departments to improve product reliability, reduce warranty costs, and develop or implement new warranty programs. Also to liaise with Customer Service team to streamline the Warranty Support to Customers.
Qualifications:
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills to liaise with diverse teams and customers.
- High attention to detail and accuracy in data entry and documentation.
- Proficiency in administrative software, particularly Microsoft Excel and PowerPoint, for data management and reporting.
- Ability to manage multiple tasks and priorities simultaneously in a dynamic environment.
