Job Description
Parts Operations Management
- Oversee and support the picking and issuing of parts for Service Engineers (SE), ensuring accuracy and alignment with job cards (FSO/WSO).
- Manage parts returns from SEs, including verification, system updates, and proper storage.
- Monitor ETA of parts for job cards and provide timely updates to the Customer Contact Center (CC) team.
- Track and pre-issue parts for assigned SEs (e.g., Leonardo, Benjie, Shawn) to ensure operational readiness.
- Parts availability analysis on a weekly basis
- Weekly and monthly reporting for aging, parts availability Parts planning for consumer & project requirements
Order Fulfillment & Process Management
- Process all online orders for Bosch and other eCommerce platform (e.g Shopee, Lazada), including system entry, picking, packing, and dispatch preparation.
- Raise Credit Notes (CN) and Delivery Notes (DN) for online platforms as required.
- Monitor and update consolidated files for prepayment and out-of-stock online orders.
- Respond to CC emails and handle distributor enquiries and purchase orders.
- Perform 100% quality checks on incoming shipments and complete system receiving for DHL and standard deliveries.
- Bin parts into designated storage locations with proper labeling for traceability. Timely check and approve all incoming invoices for freight and logistics.
Inventory Management
- Lead the annual parts return activities and stock count exercises.
- Monitor aging parts and ensure proper tagging and system receiving of appliances.
- Pick and pack Click & Collect (C&C) orders for roadshows, ensuring accuracy and timely readiness.
- Maintain accurate inventory records and support continuous improvement in inventory control processes.
- Monitor online order (no stock) & update consolidated file
E-Waste & Disposal Management
- Coordinate scrapping submissions for B-goods and parts, including system updates for items at 3rd party logistics and Customer Service locations
- Manage scrapping processes for parts with and without Credit Notes, ensuring compliance with disposal policies.
- Tag and process appliances for proper tracking and disposal.
Audit and Compliance
- Ensure adherence to company policies, procedures, and regulatory requirements.
- Support internal and external audits (e.g., ICS, ISO) by providing accurate documentation and timely responses.
- Approve invoices in the SIIM system and manage finance-related enquiries from the FI team.
Requirements:
- Diploma or Degree in Logistics/ Supply Chain management or any relevant discipline
- Possess good planning, organizing skills and able to work indepently
- Mandatory to have SAP and Microsoft office skills/Knowledge.
- 5 years of relevant work experience
