Logistics Operations Coordinator

Job Summary:

The Operations Coordinator will serve as the primary operational liaison between S.F. Express (Singapore) Pte. Ltd. and key stakeholders and suppliers. This role is responsible for end-to-endorder follow-up, exception management, document control, data tracking, and performance reporting to ensure smooth daily logistics operations.

Key Responsibilities

1. Client Operations Support

. Represent SF Operations indaily coordination with key stakeholders to address operational requirements.

. Manage order follow-up,exception handling, and Delivery Order (DO) organization.

. Collect and relay operational information and feedback.

. Support operational aspects of customer relationship maintenance.

2. Supplier Operations Coordination

. Represent SF Operations indaily communication with suppliers.

. Follow up on pickup anddelivery progress to ensure timely completion.

. Convey customer operational requirements clearly to suppliers.

. Supervise and drive exception rectification by suppliers.

. Verify DO proof of delivery(POD) and sign-off status.

3.Exception Management & Escalation

. Receive and verify exception reports from both clients and suppliers.

. Coordinate resolution efforts and track issues to full closure.

. Immediately escalate major exceptions to higher management for urgent action.

4.Project Documentation & Traceability

. Establish and maintaincomprehensive project information tracking logs, including:

. Order records

. Exception handling records

. DO filing and archiving

. Ensure all information is traceable for audit and operational review purposes.

5.Operational Data Reporting & Performance Evaluation

. Regularly consolidate operational data, including:

. On-time delivery rate

. POD (sign-off) rate

. Exception rate

. Generate periodic performance summary reports.

. Support supplier performance evaluations by providing data-driven operational insights.

Qualifications& Requirements

. Diploma or equivalent qualification

. Prior experience in logistics coordination, operations support, or supply chain preferred

. Strong organizational and documentation skills

. Good communication and problem-solving abilities

. Proficient in Microsoft Office(Excel, Word) and basic data tracking tools

. Able to work independently and escalate issues appropriately

. Meticulous with details,especially regarding DO and POD documentation