Logistics Operation Engineer

The Logistics Operation Engineer is responsible for ensuring the reliability, accuracy, and effectiveness of automated systems, maintenance processes, and operational assets. This role supports corrective and preventive maintenance activities, continuous improvement initiatives, reporting, and asset management through systems such as ServiceNow, Maximo, GIS, and OEE dashboards. The position plays a key role in minimizing downtime, improving system performance, and ensuring data integrity across maintenance operations.

Key Responsibilities

Corrective Maintenance

• Monitor and review ServiceNow tickets related to automation on a daily basis.

• Perform Level 1 troubleshooting and resolve service tickets where possible.

• Escalate unresolved issues and perform Level 2 troubleshooting until closure.

• Support troubleshooting efforts for L3/L4 software and automation-related issues.

• Collaborate with GIS teams to resolve defects related to GIS applications or software.

• Monitor OEE dashboards to identify daily, weekly, and quarterly performance trends.

• Investigate and analyze OEE discrepancies and system abnormalities.

• Validate system performance after corrective actions to ensure stability, accuracy, and prevention of recurrence.

Preventive Maintenance

• Conduct regular reviews of equipment maintenance lists to ensure preventive maintenance (PM) compliance.

• Review and maintain PM checklists and work instructions for accuracy and adherence.

• Execute PM activities in Maximo, ensuring all required tasks are completed.

• Accurately update PM status as Completed or Incomplete, including justification for any incomplete items.

• Coordinate 6S housekeeping activities in partnership with the GIS team.

Continuous Improvement (CIP)

• Identify opportunities for improvement related to automation and maintenance processes.

• Develop and propose CIP ideas and initiatives.

• Align CIP improvements with Operational Excellence (Ops/IE), Applied Improvement, and 3PL partners.

Reporting & Documentation

• Prepare weekly reports on maintenance activities, corrective actions, and recurring ServiceNow errors.

• Maintain documentation, including updates to procedures and change management records when processes are revised.

Asset Management

• Validate and maintain asset inventory records, including serial numbers, locations, and mappings in Maximo or asset registers.

• Ensure asset data accuracy and consistency across systems.

Required Skills & Competencies

• Strong troubleshooting and problem-solving skills in automation and maintenance systems

• Experience with ServiceNow, Maximo, OEE dashboards, and GIS systems

• Understanding of preventive and corrective maintenance processes

• Ability to analyze operational data and identify trends

• Strong documentation and reporting skills

• Effective communication and cross-functional collaboration skills

• Attention to detail and commitment to process accuracy

Preferred Qualifications

• Degree in Engineering, Automation, Industrial Engineering, or related field

• Experience in logistics, manufacturing, or automated warehouse environments

• Familiarity with continuous improvement methodologies