Logistics Customer Service Specialist (6 months contract with 0.5 months completion bonus) #TNJHJ

Logistics Customer Service Specialist (6 months contract with 0.5 months completion bonus)

Work Hours: 830am-6pm (Mon-Thur), 830am-530pm (Fri)
Location: Pioneer (Pickup from BoonLay)

Logistics Customer Service Specialist

Functions:

. To respond to customer requests in a timely quickly, identifying & solving issues, complaints ordisputes in a professional manner.

. To manage & processreceived orders in the system, handing them over to the warehouse operationsteam for completion.

. To communicate with customers regarding the order status or when issues arise.

. To prepare & sort documents such as cycle count reports, invoices identifying and interpreting data for system entry.

. To coordinate withcustomer to submit billing as per agreed timeframes along with required supporting documents, monitor and follow up any discrepancies in original tax invoices, escalating as necessary.

. To identify and implementsolutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, and customer satisfaction).

. To ensure compliance with all customer contractual obligations on the part of the company.

. Any other reasonable logistics duties and ad-hoc duties as assigned by supervisor.

Interest applicants, pls email updated resume to [Confidential Information]

Joanna Chua

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599