Job Description
Job Title
Logistics Coordinator (Customer Lead)
Line Manager
Warehouse Manager
Department
Warehouse
Location
Singapore
Direct Reports
None
Conditions
Full-time Monday to Friday plus alternate Saturday
Key Relationships
External
Customers & Suppliers
Internal
Warehouse, Operations & Transport Team Members
Purpose
Reporting to the Warehouse Manager, this role works predominantly on the customer's account to ensure the smooth running of warehouse operations and all deliveries entering and leaving the company, while providing best-in-class customer service at all times.
Main Role Accountabilities
General Duties
- Perform receipt inspection and dispatch of cargo/goods in accordance with procedures
- Load and off-load vehicles safely and efficiently
- Assist with labelling, binning, and palletizing per customer requirements
- Ensure vehicle and load safety before release
- Respond promptly to customer and internal queries
- Manage inventory, including logging incoming and outgoing shipments
- Maintain stock integrity and proper segregation
- Conduct audits, stocktakes, and cycle counts (bi-annual or as required)
- Keep warehouse clean, safe, and organised
- Perform:Daily pallet safety checksWeekly racking safety checks
- Maintain knowledge of transport laws, procedures, and restrictions
- Liaise with Warehouse Manager on process improvements
- Follow all defined work instructions and processes
- Maintain inventory system (MIS) accuracy and stock control
- Handle aeronautical parts and tooling with proper compliance
- Perform dangerous goods (DG) storage and handling per regulations
- Pack goods according to IATA and manufacturer instructions
- Travel occasionally to:Seletar AirportChangi Airport
- Support broader warehouse team during downtime
Customer Focus
- Maintain polite, professional, and positive communication
- Ensure prompt order picking, dispatch, and receipting
- Respond quickly to queries
- Maintain professional appearance in company uniform
- Wear company ID at all times
- Share proactive updates on high-priority or high-value items
Personal Compliance / Health & Safety
- Follow all safety procedures and policies
- Comply with Workplace Health & Safety (WHS) standards
- Adhere to OHS and safety regulations
- Maintain standards in attendance, timekeeping, and behaviour
- Follow Health & Safety and Dress Code policies
- Stay updated on policy changes
Personal Development
- Complete annual appraisals with Line Manager
- Ensure all mandatory training is completed on time
- Complete refresher training before expiry
Personal Attributes
- Customer-focused and approachable
- Strong relationship-building skills
- Positive and professional attitude
- Flexible and adaptable
- High attention to detail
- Problem-solving ability
- Proactive and self-motivated
Key Skills and Attributes
- Strong written and verbal communication skills (English fluency)
- Good IT skills (Microsoft Office and inventory systems)
- Effective time management
- Ability to work independently and in a team
Qualifications and Experience
- Experience in warehouse environment (preferably aviation/aerospace logistics)
- Customer-facing experience preferred
- Forklift certification required
