Loan Officer

Roles & Responsibilities

Job Summary

We are seeking a motivated and customer-oriented Loan Officer to join our team. The successful candidate will be responsible for explaining loan products and contract terms clearly, guiding customers through the loan application process, and providing excellent customer service. This role requires strong communication skills, attention to detail, and the ability to handle customer enquiries efficiently while maintaining accurate records.

Responsibilities

• Explain loan products, contract terms, and repayment details clearly to customers to support informed decision-making

• Guide customers through the loan application process accurately and efficiently

• Perform proper due diligence and verify customer information in accordance with company and regulatory requirements

• Maintain accurate customer records and update client account information in the system

• Handle administrative duties such as document processing, filing, and data entry to support daily operations

• Engage professionally with customers during appointments to ensure a positive experience

• Ensure compliance with internal policies and regulatory requirements (e.g. MinLaw guidelines)

• Deliver high standards of customer service to uphold the company's professional image
  
  Requirements / Preferred Qualifications

  • Friendly, responsible, and customer-focused attitude

  • Strong communication and interpersonal skills

  • Ability to work in a fast-paced environment and handle multiple tasks

  • Good attention to detail and accuracy in documentation

  • Basic computer skills (Excel / internal systems)

  • Customer service is an advantage (training provided for suitable candidates)

  Additional Information (Optional but good to include)

  • 5-day work week (including weekends if applicable)

  • Performance-based incentives available

  • Training and career progression opportunities