LLM Account Operations Specialist

Key Responsibilities

• Manage day-to-day LLM/AI platform account operations, including account registration, setup, status tracking, access management, and routine maintenance
• Support related resource management work, including SIM card tracking, resource usage records, and operational asset organization
• Execute repetitive but critical operational workflows with consistency and accuracy
• Maintain clear and up-to-date operation logs, account records, and status trackers
• Assist in monitoring issues, identifying abnormalities, and escalating risks to the team lead in a timely manner
• Provide first-line technical support for internal users, including basic troubleshooting, onboarding assistance, and issue follow-up
• Help document standard operating procedures, common issues, and internal workflow guides
• Coordinate with internal team members on ad-hoc IT and operations tasks when needed

Requirements

• Full-time availability
• Bilingual, as requires communication with stakeholders.
• Basic IT literacy, including familiarity with accounts, browsers, online tools, spreadsheets, and common troubleshooting workflows
• Able to learn and work with AI/LLM platforms such as ChatGPT, Claude, and related tools
• Highly organized, detail-oriented, and reliable in handling repetitive operational tasks
• Muli-task, able to follow process, maintain records carefully, and escalate issues when necessary
• Capable of working independently with strong execution and responsiveness

Preferred Qualifications

• Experience in operations, account administration, technical support, IT support, or internet/platform operations
• Familiarity with AI tools, SaaS tools, or online account management workflows
• Experience maintaining trackers, SOPs, or internal documentation
• Basic understanding of APIs, cloud tools, login/access workflows, or account lifecycle management