Perform the duties as a limousine dispatcher according to the Limousine Standard Operating Procedures (SOPs)
- Oversees and assign jobs to drivers based on queue list through Limousine Dispatch System (LDS)
- Ensuring all guests special requests are met, booking details are correct before dispatching out to drivers.
- Rationale the vehicles for any ad-hoc requests and assign vehicle accordingly
- Monitor all drivers movements during their shifts
- Able to forecast current day's vehicle requirements and activate or stand down outsource disposal fleet based on operational demands.
- Adhere to company policies, compliance guidelines and procedures
Perform the duties as a limousine coordinator according to the Limousine SOPs
- Generate and update daily reports
- Coordinate limousine booking requests, inquiries; handle emails and phone calls
- Perform posting of limousine charges to guest's entitlements or various payment modes using Point of Sale (POS) machine
- Ensure that all completed jobs are correctly charged and posted, and their check numbers are updated in our Limousine Booking System
- Collate and update external vendors daily on bookings for any services that we may require from them, such as coach services or airport meet & greet services
- Perform administrative duties as requested such as filing of reports
- Adhere to company policies, compliance guidelines and procedures
- Perform any ad hoc duties and responsibilities assigned by the Management
- Job Requirements
Education & Certification
- Certificate in Hospitality Operations or related field preferred
Experience
- Experience working in hotel operations is preferred.
- Experience working in a service and hospitality industry will be an advantage
- Prior customer service experience or in the same capacity is an advantage
Other Prerequisites
- Service-oriented and a good team player
- Good command of spoken English. Knowledge of additional languages is an advantage
- IT proficient, comfortable using Microsoft Word, Microsoft Excel and Google Maps
- Pleasant personality with excellent listening skills
- Able to work independently
- Able to multi-task and work well under pressure
- Familiar with Singapore roads, Hotel locations, places of interest, entertainment and F&B outlets and residential areas
- Familiar with all Airport and Ferry terminals in Singapore
- Willing to work various shifts, including mornings and afternoons, as well as on public holidays
