WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
- Maintain constant surveillance of guests in the facility; act immediately and appropriately to secure safety of guests in the events of emergency
- Provide emergency care and treatment as required till the arrival of emergency medical services
- Ensure PPE (personal protection equipment) is being used when performing First Aid on guest
- Prepare and maintain appropriate incident reports
- Present professional appearance and attitude at all times, and maintain a high standard of guest service
- Ensure that the Pool Environment is kept clean and well-maintained
- Maintain a high standard for the appearance and cleanliness of the pool, the pool deck area, and the turnstiles
- Work closely with Pools & Recreation Management team and other related departments to ensure guests requests are followed through
- Be conversant with closure operations process during inclement weather conditions
- Be conversant with all facets of the Pools & Recreation operations including fire safety and emergency related procedures
- Monitor activities in the SkyPark and report any suspicious characters, items or/and activities to the Manager
- Maintain close liaison with all other Departments to have a good understanding of other Departments operational flow, thus ensuring seamless guest experiences
- Be familiar with the local community and major events in town so that recommendations can be made to guests to enhance their stay in MBS and Singapore
- Be aware of OSHA (Occupational Safety and Health Act) and practice safety guidelines
- Adhere to departmental and organizational benchmarking standards
- Attend training sessions as and when scheduled
- Perform administrative duties as requested such as filing of reports
- Attend scheduled departmental meetings and daily briefings as required
- Contribute ideas to improving the operations of Pools & Recreation
- Contribute towards department goals
- Perform any other duties and responsibilities as and when assigned by Management
Job Requirements
Education & Certification
- Secondary education preferred
- Basic lifesaving 1 to 3 certificate
- Bronze Medallion certificate
Experience
- Prior experience working in hotel or resort is an advantage
Other Prerequisites
- Willing to work various shifts, including mornings and afternoons, as well as on public holidays
- Ability to react calmly and effectively in emergency situations
- Skill in the application of lifeguarding surveillance and rescue techniques
- Knowledge of CPR & emergency medical procedures
- Ability to follow routine verbal and written instructions
- Knowledge of customer service standards and procedures
- Able to work with minimum supervision
- Good command of spoken and written English for communicating with guests and reporting purposes
- A team player and takes initiative to assist other Team Members when required
- Have impeccable follow-through; and Can Do attitude and mindset
- Well-groomed and professional disposition
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
