What The Role Is
Are you a meticulous worker with an eye for details Are you an independent worker with good analytical skills If so, we want you to be part of our team at the Singapore Police Force (SPF).
The Licensing Processing Officer (LPO) in the Security Industry Division (SID) of the Police Licensing and Regulatory Department (PLRD) is responsible for processing daily applications of various licenses and preparing management information reports under the purview of SID.
PLRD supports the SPF mission to prevent, deter and detect crime by regulating sectors via its licensing regimes because there is a strong nexus between an effective licensing regime and crime as well as public order. As an LPO in the security industry regime, you have a direct role in this mission.
What You Will Be Working On
The LPO in SID is a civilian officer under the Management Executive Scheme.
As a Licensing Processing Officer, you will process licences under the purview of SID within the approved service delivery timeline. These include licences for security officers, security agencies, private investigators and private investigation agencies. You will play a critical role in assessing whether a person fulfils the criteria for licence grant.
You will conduct screening of all applications in accordance with the Standard Operating Procedure (SOP).
You will handle enquiries from licensees and members of the public through phone, email and in-person.
You will also perform counter duty at least two (2) working days per calendar month to handle walk-in customers enquiries and complaints. In addition, you will process the daily payment transactions and documentations made at the PLRD counter.
What We Are Looking For
- Proficient in written and spoken English;
- Possess IT proficiency, including Microsoft Office;
- Possess good communication and interpersonal skills;
- Be professional when responding enquiries from internal and external stakeholders;
- Be able to work independently with minimum supervision;
- Is responsible, discipline and a team player;
- Able to meet deadlines in a fast pace working environment;
- Training will be provided. Candidate with knowledge of the legislation, doctrines, policies, and guidelines relevant to the licensing regimes under SID will have an added advantage.
APPLICATION
To be part of our team, please submit an online application via www.spf.gov.sg/career or www.career.gov.sg. Short-listed candidates will be notified within two weeks after the closing date for applications.
