Job Scope:
Legalisation (Main Task):
- Ensure the accuracy and compliance of procedures prior to document authentication
- Conduct thorough, multi-step verifications on Singapore Government-issued documents before processing them
- Provide exceptional, responsive customer service to address inquiries, resolve issues, and enhance the overall customer experience
- Assist customers and members of the public with online payment processes
- Respond promptly to customer inquiries received through walk-ins and emails
- Address customer challenges or concerns related to Certificates and document legalisation
- Support counter operations by assisting with general and technical issues, escalating matters as needed before opening
Stakeholding (When required):
- Administrative support (including data entry) to the team to ensure smooth and efficient daily operations
- Maintain and update records in the Stakeholding System and SharePoint
- Ensure timely completion and accuracy of assigned tasks.
- Carry out additional duties as assigned
Requirements:
- Strong customer service orientation, complemented by excellent communication and problem-solving abilities.
- Proficient in computer applications, particularly MS SharePoint and MS Office Suite, including MS Word and Excel.
- Detail-oriented with a meticulous approach to tasks.
- Able to work independently as well as a team player
- Good communication and interpersonal skills
- Training will be provided
Working Hours: Mondays to Fridays - Office Hours
Contract Period: 2 months (till April 2026)
Salary: $2390/month
Location: Coleman Street
EA License No.: 96C4864
Reg No.: R26159658 BRANN LEONG CHUN HOE
